Contact Us | Customer Care & Shop Support
Contact Us We're here to help 👋
Do you have a question about your order, a product, or our store? Don't hesitate to contact us; we will respond as soon as possible.
📧 By Email
We typically respond within 24 to 48 business hours.
🕐 Customer Service Hours
Monday to Friday, 9 AM to 6 PM (Paris time).
💬 Frequently Asked Questions (FAQ)
📦 Where is my order?
Once your order is placed, you will receive a confirmation email with a tracking number upon shipment. You can track your package directly via the link provided. Delivery times are generally 7 to 15 business days.
🔄 How do I make a return or exchange?
You have 14 days after receipt to report any issues to us. Contact us at contact@hightechshop.shop, stating your order number and the reason for the return. We will guide you step by step.
💳 What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, American Express) as well as via PayPal and Shop Pay. All payments are secure.
🚚 Do you deliver outside of France?
Yes! We deliver throughout the European Union. Shipping costs and delivery times vary depending on the destination country.
🔒 Is my personal data protected?
Absolutely. We comply with GDPR and never share your data with third parties without your consent. Consult our privacy policy to learn more.
📧 I haven't received my confirmation email, what should I do?
Check your spam or junk mail folder. If you still can't find it, contact us at contact@hightechshop.shop with the email address used for the order.
Thank you for your trust and loyalty to High-Tech Shop!